Controllers

Controllers are the physical access control devices. All controllers in use must be reported to ACCELERO so that they can connect to the server and perform the physical control of passages.

They are the devices installed near the access points (doors, turnstiles, gates, tourniquets) and validate the credentials presented (cards, biometrics, QR Code, etc.).

Navigation path: Settings > Controllers

Controllers list screen

The list displays all registered controllers with the columns Name, Device ID, Analytical (Online/Offline status badge) and Actions. The badge in the upper right corner indicates the current usage relative to the license limit.

Controller Creation

When you click "+ New controller", the creation screen is displayed:

Controller creation screen

Field	Description
Name	Name of the controller that will be shown in all logs and reports
Device ID	Unique identification of the controller. Must be obtained from the access controller itself
Type	Controller model (Neon, Cobalt, etc.)

Advanced Settings

After creating the controller, click the pencil icon in the list to access the full edit screen with all tabs and settings.

Controller Types

ACCELERO supports several controller models. Among them:

Neon — Standard Iongrade controller
Cobalt — Controller with support for mixed mode (I/O + access), allowing the same device to be used for access control and monitoring of inputs/outputs (I/O)

Edit Screen

The controller edit screen is organized into 3 tabs: General data, Channels and Advanced.

Tab: General Data

Controller edit screen - General Data tab

Field	Description
Name	Name of the controller
Device ID	Unique identification of the controller
Type	Controller model (dropdown)
Logical group	Logical grouping of the controller

Section: Access

Field	Description
Bidirectional releases	Defines the bidirectional release behavior of the controller (e.g. "Release in both directions")

Bidirectional Blocking Mode

The bidirectional blocking mode is used in bidirectional turnstiles with a single reader and without anti-passback enabled. When it detects the identifier, the turnstile releases in both directions, allowing the user to perform the entry or exit passage.

Prerequisites

The controller's physical wiring must be done according to the bidirectional scenario before adjusting the system.
The area in which the bidirectional release will be applied cannot have anti-passback enabled.

Enabling it in Accelero involves two adjustments:

Enable the feature globally — go to Advanced > System > System - Advanced, open the Security tab and check the Bidirectional accesses option. With this option checked, the turnstile will always release in both directions.
Configure the controller — go to Settings > Controllers, click the pencil of the desired controller and, in the General data tab, verify that the Bidirectional releases field is set to Release in both directions.

Tab: Channels

Each controller has channels. A channel represents a direction of passage — for example:

Channel 1: Entry (Indoor → Reception)
Channel 2: Exit (Reception → Indoor)

Controller edit screen - Channels tab

The channel list allows direct configuration of the most common parameters:

Column	Description
Channel	Channel number
Source area	Area the person is coming from
Destination area (real area)	Area the person is going to. The system will check occupancy and anti-passback in this area
Accepted identifiers	Which types of identifier will be accepted on this channel
Deregister visitors	If enabled, visitor-type identifiers will be disassociated after passage
End visits	If enabled, visits will be ended after passage
Actions	Edit (pencil), confirm (check) and allow passage/REX (play)

The "+ New channel" button lets you add channels to the controller.

Remote Opening (REX)

The play button in the channel list sends a remote opening command to the controller on that specific channel. Useful when the operator needs to manually release the passage.

Full Channel Configuration

When you click the pencil of a channel, the full edit screen is displayed with all available options, organized into two tabs: General data and Inverted QRCode.

Tab: Channel General Data

Channel edit screen - General Data tab

Basic Settings

Field	Description
Description	Description of the channel
Enable printer	Enables the use of an on-board printer on this channel for printing QR Codes
Source area	Defines the source area of the channel
Destination area (real area)	Defines the destination area of the channel. After passage confirmation, the person's current area will be updated to this area

Virtual Destination Area

Field	Description
Virtual destination area (access prerogatives)	If configured, this area will be used for access policy checking (except anti-passback and occupancy). If blank, the real destination area will be used for all checks

Practical use

The virtual area allows multiple floors to share the same access policy. For example: the person accesses "Floor 5" but the policy is validated against "Administrative Area".

Area Update Control

Field	Description
Update area after passage	If active, the person's area will be updated normally. Default and recommended behavior. If turned off, the area will remain unchanged (logs are generated normally)
Update occupancy area after passage	If active, the occupancy area will be updated normally. Default behavior
Do not update area after vehicle passage	When enabled, vehicle passage will not update the vehicle's current area

Occupancy Control

Field	Description
Control occupancy via	Defines whether occupancy control will be by the Real physical area (recommended) or by the Occupancy area (sub-area scenarios)

Visitor Control

Field	Description
Deregister visitors	Visitor-type identifiers will be disassociated after passage. Typical use: card collection urns
End visits	Visits will be ended after passage. Typical use: QR Code reader at the exit

Security Control

Field	Description
Require password	Requires entering a personal password for access validation
Check-in channel	When enabled, the system will check in visitors with the "Registered" status and issue notifications according to configuration

Escort Control

Field	Description
Control escort	Enables escort control on this channel
Categories authorized to be escort on the channel	Categories accepted as escort
Perform passage of escorted + escort	Determines whether the escort will also have their passage confirmed. Common at doors where both pass through the blocking point

How Escort works

The escort system requires an authorized person (the escort) to accompany a person with restrictions. For example: visitors can access certain areas only if escorted by an employee.

Elevator Integration

Requires licensing

This feature is available only if the elevator integration module is enabled in the license.

Field	Description
Enable elevator integration	Enables the early call of elevators for accesses on this channel
Access delay for early call (ms)	Delay time in releasing the blocking point so that the user interacts with the terminal
Gateway	Communication gateway for the early call
Source floor	Physical floor where the blocking point is located
Terminal Device ID	Identification of the message display terminal

Dual Custody

Requires licensing

This feature is available only if the dual custody module is enabled in the license.

Field	Description
Dual custody	Defines that accesses on this channel will require two authorized people to present credentials in sequence. Typical use: safes, high-security rooms

Tab: Inverted QRCode

Channel edit screen - Inverted QRCode tab

Allows the DirectPass user to scan a physical QR Code to make an access request, inverting the operational flow. Useful in situations where you do not want to use physical readers.

Field	Description
Start validity	Start date/time when the QR Code can be used
End validity	End date/time when the QR Code can be used
Source control	If enabled, it will check the user's source area when validating the request

tip

Inverted QR Codes can be created and deleted at any time, and changes take effect immediately.

Tab: Advanced

The Advanced tab displays technical information reported by the controller.

Controller edit screen - Advanced tab

The "Update configuration screens" button forces the update of the data reported by the controller.

The tab has 6 sub-tabs: General data, Download/upload, NTP, Readers, Relay and timing, Operation mode.

Sub-tab: General Data

Displays the data reported by the controller:

Field	Description
Controller ID (alias)	Internal identification of the controller
Current version	Firmware version in operation
Last communication	Date/time of the last communication with the server
Identifier capacity	Maximum number of identifiers supported
Available memory (identifiers)	Memory available for identifiers
Last identifier list	Date/time of the last identifier list submission
Address	IP address of the controller
DNS	Configured DNS server
Gateway	Configured network gateway

The "Restart" button lets you restart the controller remotely.

The "Operation mode" button (in the footer) lets you change the controller's operation mode (e.g. Normal, Contingency).

tip

For more information about the technical data specific to each model, consult the controller manufacturer's manual.

Sub-tab: Readers

The Readers sub-tab lets you configure the anti-repetition time per channel. This feature prevents the system from processing the same identifier twice in a row within the defined interval, avoiding duplicate reads at the same blocking point.

Readers sub-tab - anti-repetition time per channel

To configure:

Go to Settings > Controllers, click the pencil of the desired controller and open the Advanced > Readers tab.
Click Edit to unlock the editing of the fields.
Enter the anti-repetition time for the desired channels. The value can be applied considering the identifier data or the user data.
Click Save.

Time unit

The anti-repetition time is entered in seconds. For 1 minute, for example, enter 60.

I/O on Controllers

You can use and monitor the inputs/outputs (I/O) of common controllers, not just specific I/O controllers. The Cobalt controller has native support for mixed mode (I/O + access).

See I/O and Automation for more details.

Configuration Examples

Entry Turnstile - Reception

Name: Turnstile 01 - Reception Entry
Device ID: NEON-00123456
Type: Neon

Channel 1 - Entry:
  Source area: Outdoor Area
  Destination area: Elevator Hall
  Accepted types: Permanent Card, Visitor Card, QR Code, Facial
  Check-in channel: ✅
  Update area: ✅

Characteristics: Main entry channel with support for multiple identification types and automatic visitor check-in.

Exit Turnstile - Reception

Name: Turnstile 02 - Reception Exit
Device ID: NEON-00123457
Type: Neon

Channel 1 - Exit:
  Source area: Elevator Hall
  Destination area: Outdoor Area
  Accepted types: Permanent Card, Visitor Card, QR Code
  End visits: ✅
  Deregister visitors: ✅
  Update area: ✅

Characteristics: Exit channel that automatically ends visits and collects visitor cards.

Restricted Area Door

Name: Vault Room Door
Device ID: NEON-00123458
Type: Neon

Channel 1 - Vault Room Entry:
  Source area: Administrative Corridor
  Destination area: Vault Room
  Accepted types: Permanent Card
  Require password: ✅
  Dual custody: ✅
  Update area: ✅

Characteristics: High security with mandatory password and dual custody. Only permanent cards accepted.

Turnstile with Elevator Integration

Name: Turnstile 03 - Tower A Access
Device ID: NEON-00123459
Type: Neon

Channel 1 - Tower Entry:
  Source area: Reception
  Destination area: Tower A - Ground Floor
  Accepted types: Permanent Card, QR Code, Facial
  Enable early call: ✅
  Access delay: 1500ms
  Gateway: Elevators Gateway A
  Source floor: 0
  Update area: ✅

Characteristics: Automatic elevator call after access validation, with delay for message display.

Reader with Inverted QR Code

Name: Parking Door
Device ID: NEON-00123460
Type: Neon

Channel 1 - Parking Entry:
  Source area: Outdoor Area
  Destination area: Parking
  Accepted types: Permanent Card
  Inverted QR Code 1:
    Validity: 01/01/2026 to 31/12/2026
    Source control: ❌
  Update area: ✅

Characteristics: In addition to physical readers, allows access via the app by scanning a fixed QR Code on site.

Best Practices

Descriptive naming: Use names that identify location and function (e.g. "Turnstile 01 - Main Entry Tower A" instead of "Ctrl01")
Channel configuration: Configure each channel with the correct source/destination areas and make sure the physical flow matches the logical configuration
Identifier types: Limit the types accepted on each channel as needed. Restricted areas should accept only specific types
Monitoring: Regularly check the status of the controllers (Online/Offline) in the list
Security: Use dual custody in critical areas and mandatory password for sensitive areas

Next Steps

Areas - Configure controlled areas
Identifiers - Manage access credentials
Categories - Define access rules by category
I/O and Automation - Configure inputs/outputs and automations

Controller Creation​

Controller Types​

Edit Screen​

Tab: General Data​

Bidirectional Blocking Mode​

Tab: Channels​

Full Channel Configuration​

Tab: Channel General Data​

Basic Settings​

Virtual Destination Area​

Area Update Control​

Occupancy Control​

Visitor Control​

Security Control​

Escort Control​

Elevator Integration​

Dual Custody​

Tab: Inverted QRCode​

Tab: Advanced​

Sub-tab: General Data​

Sub-tab: Readers​

I/O on Controllers​

Configuration Examples​

Entry Turnstile - Reception​

Exit Turnstile - Reception​

Restricted Area Door​

Turnstile with Elevator Integration​

Reader with Inverted QR Code​

Best Practices​

Next Steps​