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Self-service

ACCELERO allows the creation and configuration of access for self-service devices.

Self-service devices are equipment (usually kiosks) that help operate and issue identifiers for visitors.

Concept​

Self-service allows:

  • Visitors to identify themselves without operator assistance
  • QR Codes to be issued automatically
  • Check-in to be performed autonomously
  • Queue reduction at the reception
  • A modern experience for visitors
Flexibility

Practically any device with a browser can be used: tablets, kiosks, laptops, or desktops.

Device Configuration​

Path: Advanced > Self-service

Create a New Device​

  1. Click "New device"
  2. Configure the required fields
  3. Save the configuration
  4. Note the generated access URL

Configuration Fields​

FieldDescriptionRequired
DescriptionIdentifying name of the device✓ Yes
ModelDevice model (determines available functions)✓ Yes
Authentication keyKey for secure access to the screens✓ Yes
Access URLAddress to be accessed in the browserInformational
Use virtual keyboardEnables an on-screen keyboard (touchscreen)No
Capture cameraCamera for capturing photosNo
Enabled browser IDRestricts access to a specific browserNo
Text after check-inMessage for the visitor after obtaining the QR CodeNo

Description​

Identification of the device for internal management.

Examples:

  • "Main Reception Kiosk"
  • "Side Gatehouse Tablet"
  • "Ground Floor Self-service"

Model​

Each model gives access to different on-screen functions.

Available models:

  • Visitor self-service
  • QR Code issuance
  • Other models depending on licensing
Contact Support

Available models may vary depending on the license. Consult the specific documentation or technical support.

Authentication Key​

Key that ensures secure access from the device's browser to the screens.

Security:

  • Generated automatically by the system
  • Can and should be changed manually if there is any suspicion of improper access
  • Works as the device's "password"
Change Regularly

For security, change the key if you suspect unauthorized access to the device.

Access URL​

Address that must be accessed in the device's browser.

Informational field - generated automatically by the system.

Typical format:

https://your-accelero.com/self-service?key=AUTHENTICATION_KEY

Use Virtual Keyboard​

Defines whether an on-screen virtual keyboard will be enabled.

When to enable:

  • Devices with a touchscreen
  • Kiosks without a physical keyboard
  • Tablets

When to disable:

  • Devices with a physical keyboard
  • Tablets with the OS's own virtual keyboard

Photo Capture Camera​

If selected, enables the photo capture function on the device.

Requirements:

  • Camera registered in the system (see Cameras)
  • Camera accessible over the network
  • Compatibility with the device

Typical use:

  • Capture a photo of the visitor during registration
  • Improve security and identification
  • Complement the QR Code with a photo

Self-service device edit screen

Enabled Browser ID​

Restricts access to the screens to a specific browser.

How it works:

  1. Empty field: Any browser can access
  2. First access: The ID is generated and filled in automatically
  3. Subsequent accesses: Only the browser with that ID can access
  4. Different browser: Access blocked

To "release" a new browser:

  • Leave the field blank
  • The next browser that accesses will have the ID filled in automatically

Typical use:

  • Block the use of a "lost" device
  • Ensure a specific kiosk uses a specific browser
  • Additional security

Text After Check-in​

Message presented to the visitor after obtaining the QR Code.

When it is displayed:

  • The visitor obtains a QR Code at a kiosk
  • The visit is still not authorized
  • Check-in is performed automatically
  • The message appears on screen

Example text:

Your QR Code was generated successfully!

Wait for the host's authorization.
You will receive a notification when approved.

Please wait at the reception.
Clear Instructions

Use this field to guide the visitor on what to do while waiting for authorization.

Browser Configuration​

Once the device is configured in ACCELERO, configure the browser of the physical equipment.

For security and usability reasons, configure:

1. Kiosk Mode​

What it does:

  • The browser starts in full screen
  • The user cannot open new tabs
  • The address bar is hidden
  • System commands are blocked

How to enable:

Chrome/Chromium:

chromium-browser --kiosk --incognito https://accelero-url

Firefox:

firefox --kiosk https://accelero-url

Edge:

msedge --kiosk https://accelero-url

2. Silent Printing​

What it does:

  • QR Code printing happens automatically
  • No user confirmation required
  • The default printer is used

How to enable:

Chrome/Chromium:

chromium-browser --kiosk-printing https://accelero-url

Additional configuration:

  • Set the default printer in the system
  • Test printing before going into production
Test First

Always test silent printing before making a kiosk available for use.

Automatic Startup​

Configure the operating system to:

  1. Auto-login: Automatic login on startup
  2. Start the browser: The browser opens automatically
  3. Open the URL: The self-service URL is loaded

Example (Linux with autostart):

# ~/.config/autostart/accelero.desktop
[Desktop Entry]
Type=Application
Name=Accelero Self-service
Exec=chromium-browser --kiosk --kiosk-printing https://url

Usage Flow​

Visitor at the Kiosk​

  1. The visitor arrives at the location
  2. Accesses the self-service kiosk
  3. Enters data:
    • Name
    • Document
    • Company/person being visited
    • Photo (if configured)
  4. The system validates the information
  5. A QR Code is generated and printed
  6. Automatic check-in is performed
  7. A message is displayed guiding the next steps
  8. The host receives a notification to authorize

See Visitor Check-in for details of the authorization flow.

Integration with Check-in​

When a visitor obtains a QR Code but the visit is not yet authorized:

  • The system performs check-in automatically
  • Speeds up the approval process
  • The host receives a notification
  • The visitor waits for authorization
Automation

Integration with check-in is automatic when the device is configured correctly.

Device Types​

Fixed Kiosk​

Characteristics:

  • Permanent installation
  • Large (touch) screen
  • Integrated printer
  • Front camera

Typical use:

  • Main reception
  • Corporate lobbies
  • Event entrances

Tablet​

Characteristics:

  • Portable
  • Touchscreen
  • No printer (digital QR Code)
  • Integrated camera

Typical use:

  • Temporary events
  • Small receptions
  • Mobile installations

Desktop/Laptop​

Characteristics:

  • Conventional equipment
  • Monitor + keyboard/mouse
  • USB printer
  • Webcam

Typical use:

  • Receptions with an attendant
  • Backup for the main kiosk
  • Corporate environments

Best Practices​

  1. Position strategically: A visible and easily accessible spot at the entrance

  2. Signal clearly: Signs indicating "Visitor Self-service"

  3. Provide visual instructions: Stickers/screens showing a step-by-step guide

  4. Test regularly: Validate operation daily

  5. Monitor supplies: Printer paper, connectivity

  6. Have a backup: A plan B if the kiosk fails (manual service)

  7. Train the reception: The team should know how to operate and troubleshoot

  8. Protect physically: Prevent vandalism and improper use

  9. Keep it clean: A clean screen, presentable equipment

  10. Update messages: Adapt texts based on feedback

Security​

Access Control for the Device​

  • Use the browser ID to restrict use
  • Change the authentication key periodically
  • Monitor the device's access logs

Physical Protection​

  • Fix the equipment to prevent theft
  • Use a lockable cabinet/mount
  • Security cameras monitoring the kiosk

Sensitive Data​

  • Configure a session timeout
  • Do not save visitor data locally
  • Always use HTTPS

Troubleshooting​

The kiosk does not print the QR Code​

Causes:

  • Printer offline or out of paper
  • Silent printing not configured
  • Incorrect default printer

Solution: Check the printer, configure silent printing

The virtual keyboard does not appear​

Cause: The option is not enabled in the configuration

Solution: Edit the device and enable "Use virtual keyboard"

Access denied when opening the URL​

Causes:

  • Incorrect authentication key
  • Blocked browser ID

Solution: Check the URL, release the browser ID

The camera does not work​

Causes:

  • Camera not configured in the system
  • Network/connectivity problem
  • Browser permissions

Solution: Check the camera registration, browser permissions

Next Steps​