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Gennera Integration

The ACCELERO integration with the Gennera system enables data synchronization between access control and the corporate system, supporting integrated management of people, companies, and access control.

Availability

For information about availability, setup, and licensing of this integration, contact IONGRADE technical support.

Overview​

The Gennera integration offers synchronization possibilities between corporate systems:

FeatureDescription
Record SynchronizationImport people and company data from Gennera into ACCELERO
Automatic UpdatesMaintain synchronized data between systems
Integrated ManagementCentralized control of corporate information
Main Benefit

The integration eliminates the need for duplicate registration of people and companies, keeping information consistent between the corporate ERP and the access control system.

Common Use Cases​

Corporate Condominiums​

Challenge: Keep records of residents and tenants synchronized between the condominium management system and access control.

Solution:

  • Bidirectional Gennera ↔ ACCELERO integration
  • New residents registered in Gennera automatically appear in ACCELERO
  • Unit changes reflected in both systems

Benefit: Single registration, simplified management.

Companies with ERP​

Challenge: Employees registered in the HR system must have automatic access to facilities.

Solution:

  • Synchronization of employee records from Gennera to ACCELERO
  • Hires and terminations reflected automatically
  • Department changes updated in real time

Benefit: Access control always up to date with corporate data.

Configuration​

Custom Configuration

The Gennera integration is configured in a custom way for each client, considering:

  • Gennera data structure
  • Fields to synchronize
  • Synchronization frequency
  • Specific business rules

Contact IONGRADE for planning and implementation.

General Aspects​

Items typically configured:

  1. Field mapping:

    • Which Gennera fields correspond to which ACCELERO fields
    • Required transformations
    • Optional vs. required fields

  2. Synchronization direction:

    • Only Gennera → ACCELERO (most common)
    • Bidirectional (if needed)
    • Specific fields in each direction

  3. Update frequency:

    • Real time (via webhooks, if available)
    • Periodic (every X minutes/hours)
    • Manual (on demand)

  4. Business rules:

    • How to handle conflicts
    • Specific validations
    • Automatic actions (e.g., automatically create a category)

Best Practices​

Planning​

  1. Document requirements:

    • Which entities to synchronize (people, companies, etc.)
    • Which fields are critical
    • Which update frequency is needed

  2. Map fields:

    • Create an equivalence table
    • Identify required transformations
    • Define default values for missing fields

  3. Test in a controlled environment:

    • Synchronize a small data set first
    • Validate results
    • Adjust configuration as needed

Operation​

  1. Monitor synchronization:

    • Check integration logs regularly
    • Identify and resolve errors quickly
    • Validate data periodically

  2. Maintain consistency:

    • Define a "source of truth" system for each field
    • Avoid manual edits in both systems
    • Document exceptions

  3. Train your team:

    • Clarify which system to use for each operation
    • Provide guidance on synchronization time
    • Document procedures

Maintenance​

  1. Backup before changes:

    • Always back up before changing integration configuration
    • Test changes in a staging environment
    • Document changes

  2. Update documentation:

    • Keep field mapping up to date
    • Document business rules
    • Record exceptions and special cases

  3. Verify after updates:

    • Test the integration after Gennera updates
    • Test the integration after ACCELERO updates
    • Validate that synchronization continues to work

Troubleshooting​

Data does not synchronize​

Possible causes:

  • Communication failure between systems
  • Incorrect credentials
  • Incorrect field mapping
  • Data does not meet validations

Solution:

  1. Check network connectivity
  2. Validate access credentials
  3. Consult integration logs
  4. Check whether data meets ACCELERO validations
  5. Contact IONGRADE support

Data synchronized incorrectly​

Possible cause:

  • Incorrect field mapping

Solution:

  1. Review field mapping
  2. Check applied transformations
  3. Validate source data in Gennera
  4. Adjust configuration if needed
  5. Re-synchronize data

Synchronization is very slow​

Possible causes:

  • Large data volume
  • Slow network connectivity
  • Overloaded server

Solution:

  1. Check network speed
  2. Consider synchronizing during low-usage hours
  3. Optimize the amount of data synchronized
  4. Contact IONGRADE about optimizations

Integration with Other Modules​

People​

Relationship: Records synchronized from Gennera

Important:

  • Required fields must be filled in
  • See People

Companies​

Relationship: Companies/units synchronized

Important:

  • Organizational structure must be compatible
  • See Companies

Categories​

Relationship: Categories can be assigned automatically

Important:

  • Configure categories before synchronizing
  • See Categories

Next Steps​

Specialized Support

The Gennera integration is configured specifically for each installation. For implementation, configuration, or questions, contact IONGRADE technical support.