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Techboard Integration

The ACCELERO integration with the Techboard system allows you to implement dual custody control (the two-person rule) for critical areas, where the simultaneous authorization of two or more people is required to release access.

Availability

For information about the availability, configuration, and licensing of this integration, contact IONGRADE technical support.

Overview​

The Techboard integration offers advanced access control possibilities:

FeatureDescription
Dual CustodyRequires authorization from two or more people to release access to critical areas
Authorization ControlManagement of who can authorize accesses in each area
Authorization RecordingComplete log of who authorized each access
Integration with ACCELEROSynchronization of records and events between systems
Main Benefit

The integration ensures that critical areas (vaults, server rooms, restricted areas) are only accessed when two or more authorized people approve simultaneously, significantly increasing security and creating a complete audit trail.

Common Use Cases​

Vaults and Strongrooms​

Challenge: Ensure that vaults are only opened with two responsible people present.

Solution:

  • ACCELERO ↔ Techboard integration
  • Dual custody configuration for the vault area
  • Simultaneous authorization of two managers required
  • Recording of both authorizations

Benefit: Maximum security and complete auditing of accesses to valuables.

Data Centers and Server Rooms​

Challenge: Rigorously control who accesses critical IT infrastructure.

Solution:

  • Dual custody for entry into the server room
  • Authorization of an IT manager + responsible technician
  • Log of all accesses with identification of the authorizers
  • Integration with the ACCELERO event system

Benefit: Protection of critical infrastructure with shared responsibility.

Restricted Areas in Industries​

Challenge: Ensure safety in areas with hazardous materials or critical processes.

Solution:

  • Dual custody for chemical, radioactive, or high-security areas
  • Requirement of a supervisor + qualified technician
  • Credential validation before release
  • Recording for regulatory compliance

Benefit: Compliance with safety standards and complete traceability.

Configuration​

Custom Configuration

The Techboard integration is configured in a custom way for each customer, considering:

  • Areas that require dual custody
  • Number of required authorizers (2, 3, or more)
  • Profiles of people authorized to approve
  • Specific business rules
  • Authorization validity time
  • Integration with access devices

Contact IONGRADE for planning and implementation.

General Aspects​

Points normally configured:

  1. Dual custody areas:

    • Which areas/barriers require dual custody
    • Minimum number of authorizers per area
    • Maximum time for the second authorization (timeout)

  2. Authorizer profiles:

    • Who can authorize accesses in each area
    • Authorization hierarchy (if applicable)
    • Exceptions and special cases

  3. Data synchronization:

    • Records of authorized people
    • Authorization logs sent to ACCELERO
    • Status of critical areas

  4. Authorization rules:

    • Simultaneous or sequential authorization
    • Validity of the first authorization (e.g., 30 seconds)
    • Actions in case of timeout
    • Notifications of denied attempts

Best Practices​

Planning​

  1. Define critical areas:

    • Which locations really need dual custody?
    • How many authorizers are needed?
    • Who can be an authorizer?

  2. Map processes:

    • How does the authorization flow work?
    • What is the acceptable time between authorizations?
    • What to do if the second person is not available?

  3. Document rules:

    • Record all authorization rules
    • Define procedures for emergencies
    • Establish an audit protocol

Operation​

  1. Train authorizers:

    • Explain the importance of dual custody
    • Teach the correct authorization procedure
    • Advise on shared responsibility

  2. Monitor accesses:

    • Review authorization logs regularly
    • Identify abnormal patterns
    • Investigate denied attempts

  3. Manage exceptions:

    • Establish a procedure for emergencies
    • Document a temporary bypass (if allowed)
    • Record all exceptions

Maintenance​

  1. Review authorizers:

    • Update the list of authorized people
    • Remove inactive authorizers
    • Validate permissions periodically

  2. Test the system:

    • Perform periodic dual custody tests
    • Validate the timeout time
    • Confirm log recording

  3. Auditing:

    • Review access logs monthly
    • Generate compliance reports
    • Maintain an audit trail

Troubleshooting​

Access not released after two authorizations​

Possible causes:

  • Timeout between authorizations exceeded
  • The second person does not have an authorizer profile
  • Communication failure between systems
  • Incorrect area configuration

Solution:

  1. Check whether the time between authorizations was respected
  2. Confirm the profiles of both authorizers
  3. Check the Techboard ↔ ACCELERO connectivity
  4. Review the critical area configuration
  5. Consult the integration logs

Record synchronization fails​

Possible causes:

  • Network problems
  • Incorrect credentials
  • Incompatible data between systems

Solution:

  1. Check network connectivity
  2. Validate the integration credentials
  3. Confirm the data format
  4. Force a re-synchronization
  5. Contact IONGRADE support

Logs do not appear in ACCELERO​

Possible cause:

  • Event-sending configuration not enabled

Solution:

  1. Check the integration configuration
  2. Confirm that log sending is active
  3. Validate the event mapping
  4. Test with a manual authorization
  5. Consult the Techboard logs

Integration with Other Modules​

Areas​

Relationship: Critical areas configured with dual custody

Important:

  • Configure areas before enabling dual custody
  • See Areas

Profiles​

Relationship: Profiles define who can authorize accesses

Important:

  • Create authorizer profiles
  • See Profiles

Events​

Relationship: Authorization logs recorded as events

Important:

  • Consult the authorization history
  • See Events

Reports​

Relationship: Dual custody audit reports

Important:

  • Generate compliance reports
  • See Reports

Next Steps​

  • Areas - Configure critical areas
  • Profiles - Define authorizer profiles
  • Events - Monitor authorization logs
  • Reports - Generate audit reports
  • Licensing - Check available modules
Specialized Support

The Techboard integration is configured specifically for each installation, with custom security and dual custody rules. For implementation, configuration, or questions, contact IONGRADE technical support.