Skip to main content

Initial System Configuration

This guide walks you through the 7 essential steps to configure Accelero and get it ready to operate.

Estimated time

⏱️ 45-60 minutes for complete configuration

Process Overview​

You will configure in this order:

  1. ✅ Areas - Define control locations (front desk, garage, rooms)
  2. ✅ Time Ranges - Create access periods (business hours, 24h, etc.)
  3. ✅ Controllers - Connect physical devices to the system
  4. ✅ Access Categories - Create permission groups (employees, visitors, etc.)
  5. ✅ Identifiers - Create permanent proximity cards
  6. ✅ Profiles and Operators - Register users of the web system
  7. ✅ Test First Access - Validate the configuration
Pre-configured System

Accelero already comes with some default categories and configurations created. In this guide, you will create all the time ranges, categories, and identifiers that will be used in your operation.

Step 1: Create Areas​

What are Areas?​

Areas represent the physical spaces controlled by the system. They are the locations where access control is applied, such as:

  • Reception
  • Meeting rooms
  • Parking lot
  • Corporate floors
  • Production areas
  • Cafeteria

Between one area and another there must be an access controller (turnstiles, doors, barriers) so that the system applies the security policies.

How to Create Your First Area​

Path: Settings > Areas > New Area

Create area screen

How Creation Works

When you click "New Area", the system does not open a new page. It simply displays an inline form (text box) with the basic fields for quick creation.

Fields available in quick creation:

  1. Description: Name of the area (e.g., "Main Reception", "Basement Parking 1")
  2. Enabled: Switch to enable/disable the area ✅
  3. Control anti-passback: Switch to activate control (leave off for now ❌)

Fill it in and click Save.

Advanced Settings

The advanced settings (occupancy, credits, passes, parking spots, etc.) only become available after creating the area.

To access them:

  1. After saving, click the pencil (✏️) icon on the right side of the area in the listing
  2. You will be directed to the complete edit page
  3. There you will have access to all tabs and advanced settings
⚠️ Remember to Save!

Always click "Save" before leaving the edit screen, otherwise all changes will be lost!

To start, create at least these basic areas:

AreaDescriptionPurpose
External AreaArea outside the buildingStarting point for tracking
ReceptionEntrance hallFirst controlled area
Internal AreaMain circulation areaGeneral access zone
Simple Structure

Start simple! You can add more areas as needed. Do not create too many areas right at the start.

Complete reference: Entities > Areas

Step 2: Configure Time Ranges​

What are Time Ranges?​

Time ranges define when access is allowed. They are configurable time periods such as:

  • "Monday to Friday, from 08:00 to 18:00"
  • "Weekends, any time"
  • "24 hours, every day"

You combine time ranges with areas and categories to create access rules.

Create Basic Time Ranges​

Path: Settings > Time Ranges

1. "Business Hours" Range​

Create time range screen

  1. Click "New Time Range"
  2. Fill in:
    • Description: Business Hours
    • Valid days: Monday to Friday ✅
    • Holidays: Not applicable ❌
    • Start time: 08:00
    • End time: 18:00
  3. Click Save

2. "24 Hours" Range​

  1. Click "New Time Range"
  2. Fill in:
    • Description: 24 Hours
    • Valid days: Every day ✅
    • Holidays: Applies ✅
    • Start time: 00:00
    • End time: 23:59
  3. Click Save
Holidays

Configure holidays in Settings > Holidays so that the ranges that consider holidays work correctly.

Complete reference: Entities > Time Ranges

Step 3: Register Controllers​

What are Controllers?​

Controllers are the physical devices installed at the access points:

  • Turnstiles
  • Automated doors
  • Parking barriers
  • Turnstile gates

They read the credentials (cards, biometrics, QR Code) and communicate with the Accelero server to validate the access.

Prior Configuration Required

Before registering the controller in the system, the equipment must be configured beforehand following the hardware manual instructions.

📖 Example: Neon Manual (available in the Hardware section)

Add Your First Controller​

Path: Settings > Controllers

Device ID - How to Identify

The Device ID is identified physically on the equipment (label or engraving on the hardware).

Correct format:

  • Locate the serial number on the equipment (e.g., 026647)
  • Add the equipment name in lowercase before the number
  • Complete example: neon026647

Other examples:

  • Neon with serial 026647 → neon026647
  • Neon with serial 123456 → neon123456

Create controller screen

Fill in the fields:

  1. Click "New Controller"
  2. Name: Clear identification (e.g., "Main Entrance Turnstile")
  3. Device ID: Type in the correct format (e.g., neon026647)
  4. Type: Select the equipment model (e.g., Neon)
Equipment Type

Even though the Device ID already specifies the equipment name (neon026647), you still need to select the Type in the appropriate field.

  1. Click Save

Configure Channels​

Each controller has channels (passage directions). For example:

  • Channel 1: Entry (Reception → Internal Area)
  • Channel 2: Exit (Internal Area → Reception)

Edit controller and channels screen

  1. In the controller's Channels tab, configure each channel:
    • Description: Name of the channel (e.g., "Entry", "Exit")
    • Origin area: Where the person comes from
    • Destination area: Where the person is going
    • Accepted identifiers: Select the allowed identifier types (Card, QR Code, Biometrics, etc.)
  2. Save each channel
Advanced Channel Settings

Just like with areas, the advanced channel settings only become available after creation.

To access them:

  1. Click the pencil (✏️) icon next to the channel in the listing
  2. You will be directed to the complete channel edit page
  3. There you will have access to settings such as: escort control, dual custody, inverted QR codes, elevator integration, etc.
⚠️ Remember to Save!

Always click "Save" before leaving the edit screen, otherwise all changes (controller and channels) will be lost!

Communication Test

After saving, check whether the controller appears as "Online" in the listing. If it appears "Offline", check the network connection and the Device ID.

Other Device Types

For settings of other device types such as:

  • 📷 Facial devices (Hikvision, Control ID, Dahua, ZKTeco)
  • 🚗 LPR cameras (license plate recognition)
  • 🔧 Other specialized hardware

See the Reference Manual → Integrations → Hardware → topic of the corresponding equipment:

Complete reference: Entities > Controllers

Step 4: Create Access Categories​

What are Categories?​

Categories define who can access where and when. They are groups to which people are associated:

  • Employees
  • Visitors
  • Residents
  • Service providers
  • Management
  • Security
Central Concept

Categories are the most important configuration in the system. They determine all physical access permissions.

Pre-configured System

Accelero already comes with some default categories created. Review them and create the additional ones needed for your operation.

Create Categories​

Path: Settings > Categories

How Creation Works

Just like with areas, when you click "New Category", the system does not open a new page. It displays an inline form with the basic fields for quick creation.

Create category screen

Fields available in quick creation:

  1. Code: Unique identifier (e.g., EMP, VISIT, MANAGER)
  2. Description: Name of the category (e.g., "Employees", "Visitors")
  3. Enabled: Switch to enable/disable ✅
Advanced Settings

After creating the category, click the pencil (✏️) icon to access advanced settings such as: anti-passback control, escort, contingency, working times, impeding category, among others. See all available fields in the complete Categories documentation.

Recommended Process

First: Create all necessary categories with their codes and descriptions. Then: Edit each one to configure the access areas.

Examples of Categories to Create:​

CodeDescriptionUse
EMPEmployeesPermanent staff
MANAGERManagementManagers and directors
VISITVisitorsTemporary visitors
PROVService ProvidersOutsourced, maintenance
SECURITYSecurityGuards and doorpersons

Create each one by clicking "New Category", filling in the fields, and saving.

Configure Access Areas for Each Category​

After creating all the categories, configure where and when each one can access:

How to Access Settings
  1. In the category listing, click the pencil (✏️) icon next to the desired category
  2. You will be directed to the complete category edit page
  3. Go to the "Access areas" tab
  4. There you define which areas this category can access and at what times
⚠️ Remember to Save!

After configuring all the category's access areas, always click "Save" before leaving the edit screen, otherwise all the configured permissions will be lost!

Edit category screen - access areas

Example: Employees​

  1. Click the pencil (✏️) next to the "Employees" category
  2. Go to the Access areas tab
  3. Click "Add" for each permission:
    • Area: Internal Area | Time Range: Business Hours
    • Area: Reception | Time Range: 24 Hours
  4. Click Save
Rule Interpretation

"Employees can access the Internal Area during Business Hours (Monday to Friday, 08:00-18:00) AND Reception 24 hours a day"

Example: Management​

  1. Click the pencil (✏️) of the "Management" category
  2. Access areas tab → click Add:
    • Area: Internal Area | Time Range: 24 Hours
    • Area: Reception | Time Range: 24 Hours
  3. Save

Example: Visitors​

  1. Click the pencil (✏️) of the "Visitors" category
  2. Access areas tab → click Add:
    • Area: Reception | Time Range: Business Hours
  3. Save
Rule Interpretation

"Employees can access the Internal Area during Business Hours (Monday to Friday, 08:00-18:00) AND Reception 24 hours"

"Management can access the Internal Area and Reception 24 hours a day"

Multiple Categories

A person can have several categories simultaneously. The permissions are summed: if John is "Employee" + "Manager", he has access to all areas of both categories. See detailed examples of summed permissions.

Impeding Categories

Some categories can be configured as impeding, completely blocking physical access, event registration, and editing of the person's record. See Impeding Categories for more details.

Complete reference: Entities > Categories

Step 5: Create Identifiers (Proximity Cards)​

What are Identifiers?​

Identifiers are the physical means of identification that people use to access the system:

  • RFID/proximity cards
  • Vehicle tags
  • QR Codes
  • Biometrics
  • Numeric passwords

In this step, we will create a batch of permanent proximity cards that will be associated with people.

important

Without identifiers, people cannot physically access the controlled locations. This step is essential for the functioning of the system.

Method 1: Manual/Sequential Creation​

Use this method when you know the numbers printed on the physical cards.

Path: Settings > Identifiers > New identifier

Create identifiers sequentially

Create Cards for Employees​

  1. Click "New identifier"
  2. Fill in the fields:
    • Starting number: Type the real number of the first physical card (usually printed on the card)
    • Quantity: 100 (how many cards to create sequentially)
    • Type: Select Permanent Card
    • Enabled: ✅
    • Start validity: Leave blank (no limit)
    • End validity: Leave blank (no limit)
  3. Click Save
Attention: Use the Real Card Numbers!

The example numbers (10001, 90001, etc.) are for illustration only. You must use the real numbers that are engraved/printed on the physical cards you have. Otherwise, the cards will not work on the readers!

Result

The system will create 100 sequentially numbered cards starting from the informed starting number, all enabled and with no expiration date.

Create Cards for Visitors (Temporary)​

Repeat the process to create visitor cards:

  1. New identifier:
    • Starting number: Real number of the first visitor card
    • Quantity: 50
    • Type: Select Visitor Card (or create this type if it does not exist)
    • Enabled: ✅
  2. Click Save
Use of Visitor Cards

These cards will be lent to visitors during the visit and returned upon exit. They are reusable.

Method 2: Creation by Capture​

If you do not know the numbers of the physical cards you have (or prefer not to type them), use creation by capture.

Path: Settings > Identifiers > Create identifiers in batch

When you click "Create identifiers in batch", the system opens a new screen where you can:

Capture Configuration​

Configure identifier capture

  1. Channel for capture: Select the channel (reader) where you will pass the physical cards
  2. Configure the common data that will be applied to all captured cards:
    • Type: Select Permanent Card, Visitor Card, etc.
    • Start validity: Validity start date (optional)
    • End validity: Validity end date (optional)
    • Enabled: ✅ (check for cards to already be active)
    • External number: Optional field for custom identification (see explanation below)

Capture Process​

  1. Click "Start capture"

  2. Pass each card on the configured reader

  3. The system automatically captures the number of each card and displays it in the list

  4. When you finish passing all the cards, click "Stop capture"

  5. Review the list of captured cards

  6. Click "Create captured identifiers"

    List of captured identifiers

When to use

Use this method when:

  • You have physical cards but do not know the printed numbers
  • You need to register many cards quickly
  • You do not want to type number by number manually
Understanding the External Number

The external number is an alternative identifier used to make card management easier:

Practical example:

  • The physical card may show only: 667862
  • The full number captured by the system may be: 0256 667862
  • Where 0256 is the Facility ID (installation code engraved on the card)
  • And 667862 is the card number itself

The "external number" field allows you to use only the visible number (667862) to make identification easier, while the system works internally with the full number (0256667862).

Organizing Identifiers​

We recommend creating identifiers organized by type and purpose:

Range (Example)TypeUseSuggested Quantity
10001-19999Permanent CardEmployees, residents100-500
90001-99999Visitor CardTemporary visitors20-50
50001-59999Vehicle TAGVehicles50-200
Important

The number ranges above are just examples. Always use the real numbers of your physical cards! The organization by ranges depends on the cards you purchased.

Check Identifier Types​

Before creating, check whether the necessary types exist:

Path: Advanced > Identifier types

Common types that should exist:

  • ✅ Permanent Card
  • ✅ Visitor Card
  • ✅ Fingerprint Biometrics
  • ✅ Temporary QR Code
  • ✅ Vehicle TAG

If any type does not exist, create it before proceeding.

Important - Wiegand

If your readers use the Wiegand protocol, the leading zeros are important!

  • 00123 is different from 123
  • Keep a consistent standard

Complete reference: Entities > Identifiers

Step 6: Create Profiles and Operators​

What are Profiles?​

Profiles make it easier to manage permissions for operators in the web system (not to be confused with categories, which are for physical access):

  • Which menus the operator can see
  • Which actions they can perform
  • Which reports they can generate
  • Which person categories they can view/edit
Important Difference
  • Profiles = Operator permissions in the web system
  • Categories = People permissions in physical access

Access the Profiles Screen​

Path: Advanced > Profiles

Profiles screen

Create "Reception" Profile​

Let's create a profile for reception that can only manage visitors, not employees.

Configure System Permissions​

Edit profile permissions

  1. Click "New Profile"
  2. Name: Reception
  3. In the Permissions tab, select the appropriate permissions:
    • ✅ View people
    • ✅ Create/edit people
    • ✅ Create visitors
    • ✅ Approve visits
    • ✅ Events dashboard
    • ❌ System settings (leave unchecked)
    • ❌ Data deletion (leave unchecked)
Granular Permissions

The system offers dozens of specific permissions. Configure only the ones necessary for each role!

Restrict Allowed Categories​

Configure profile categories

  1. Go to the Categories tab
  2. Select the categories that the operator WILL NOT be able to view or edit:
    • ✅ Employees (check to BLOCK)
    • ✅ Directors (check to BLOCK)
    • ❌ Visitors (leave UNCHECKED to allow)
How It Works

Categories checked = operator CANNOT view or edit people in these categories. Categories unchecked = operator CAN work with these categories.

Example: Reception can register and edit only Visitors, with no access to the records of Employees and Directors.

  1. Click Save
Remember to Save!

Do not forget to click Save after configuring the profile's permissions and categories!

Create New Operator​

Now let's create an operator and associate them with the Reception profile created earlier.

Path: Advanced > Operators

Operators screen

Fill in the Operator Data​

Create operator

  1. Click "New Operator"
  2. Fill in the fields:
    • E-mail: email@example.com (will be the operator's login)
    • Name: Full name of the operator
    • Document: CPF or identification document
Password Definition

You do not need to create a password now. The operator themselves will define their password on first access following the First Login process described in the Quick Start guide.

Associate Profile with the Operator​

Associate profile with operator

  1. Go to the Profiles tab
  2. Check the profile created earlier:
    • ✅ Reception
  3. Click Save
First Access Process

After saving, inform the operator of:

  1. The registered access e-mail
  2. The system access link
  3. Instruct them to follow the First Login process to request a temporary password and create their definitive password
Remember to Save!

Do not forget to click Save after associating the profile!

Complete reference: Entities > Operators and Profiles

Step 7: Test First Access​

Now let's validate the entire configuration by creating a test person and checking the physical access.

Register Test Person​

Path: People > All

People listing screen

Create New Person​

Click "New Person" to be directed to the registration form.

Create new person

Fill in the basic data:

  1. Full name: John Silva (or a test name)
  2. Document: 12345678900
  3. E-mail: joao.silva@exemplo.com (optional)
  4. Phone: (11) 98765-4321 (optional)
  5. Enabled: ✅
  6. Registration validity: Leave blank (no expiration)
  7. Click Save
After Saving

After saving the basic data, other tabs and options become available to complete the registration:

  • Identifiers (in the same General Data tab)
  • Categories
  • Companies
  • Photos
  • Access Rules
  • And other advanced settings

Associate Category​

Now associate the person with one of the categories you created earlier.

Associate category with validity control

How to associate:

  1. On the created person, go to the Categories tab
  2. Click Add to include a new category
  3. Configure:
    • Category: Select Employees (or another category you created)
    • Start date: Today's date (or leave blank)
    • End date: Leave blank
Lifetime Validity

If the validity dates (start and end) are not filled in, the category will be associated with the person with lifetime validity (permanent).

Practical example:

  • ✅ Permanent employee: Do not fill in the dates → category valid forever
  • 📅 Temporary provider: Fill in start and end dates → category valid only in the determined period (e.g., 01/02/2024 to 28/02/2024)
  1. Click Save
Verification

The person now inherits all the permissions of the selected category. If you chose "Employees", they can access the Internal Area during Business Hours (as you configured in Step 4).

Associate Identifier​

Now associate one of the cards you created in Step 5 with the person.

Associate identifier/card

Location

The Identifiers section is available in the General Data tab, right after saving the person's initial registration.

How to associate:

  1. On the same person screen, scroll to the Identifiers section
  2. Locate the field of the Permanent Card type (or the desired identifier type)
  3. Type or search for the card number:
    • Type the number: 10001 (or another number from the batch you created in Step 5)
    • Or use the search field to locate available identifiers
  4. Click the Include button
  5. The card is now associated with the person and will appear in the list of associated identifiers
Available Identifiers

The system shows only identifiers that are enabled and unassociated (free for use). If you do not find the card, check whether it was created correctly in Step 5.

Alternative: QR Code

If you prefer to test with a QR Code instead of a physical card:

  1. In the same Identifiers section, click "Generate QR Code"
  2. Choose an option:
    • Send by e-mail: Sends the QR Code to the person's registered e-mail
    • Print: Generates a PDF for printing

The QR Code serves as a means of identification in the system and can be presented on mobile devices or printed.

⚠️ Save Before Testing!

Do not forget to click "Save" on the person's registration after associating the category and identifier. Without saving, the settings will not be applied and access will be denied!

Test Physical Access​

  1. Go to the physical controller
  2. Present the identifier (card, QR Code, biometrics)
  3. Observe the result:
    • ✅ Access Granted: The configuration is correct!
    • ❌ Access Denied: Check the steps below
Troubleshooting - Access Denied

If access was denied, check:

  1. Is the person enabled? ✅
  2. Is the category enabled? ✅
  3. Does the category have permission for the destination area? ✅
  4. Are we within the configured time range? ⏰
  5. Is the controller online? 🟢
  6. Is the identifier correctly associated? 🎫

Check the Access Log​

Path: Logs > Access Log

Now let's validate whether the entire configuration is working correctly through the real-time access log.

Access log showing an authorized event

How to Test​

  1. Open the Access Log screen: Navigate to Logs > Access Log
  2. Keep the screen open in the browser
  3. Go to the physical reader (controller configured in Step 3)
  4. Pass the card on the proximity reader
  5. Observe the screen: The access log will be updated automatically in real time

What You Should See​

If everything is configured correctly, the log will show:

  • ✅ Status: Access Authorized (green background)
  • 👤 Person: John Silva (name of the test person)
  • 🎫 Identifier: Number of the card used
  • 📍 Origin area → Destination area: E.g., "Reception → Internal Area"
  • 🕐 Date/Time: Exact moment of the access
  • 🖥️ Controller: Name of the controller/reader used
  • 📋 Category: Employees (or the associated category)
Real-Time Update

The access log is updated automatically as new events occur. There is no need to reload the page!

Troubleshooting​

If access was denied (red background), check:

CheckHow to Verify
✅ Person enabled?Person's record → "Enabled" field checked
✅ Category enabled?Settings > Categories → category marked as enabled
✅ Category associated?Person > Categories tab → category associated with current validity
✅ Permission configured?Category > Access areas → destination area configured
⏰ Correct time?Check whether it is within the allowed time range
🟢 Controller online?Settings > Controllers → "Online" status
🎫 Identifier associated?Person > Identifiers → card correctly associated
💾 Saved changes?Were all edit screens saved?
Detailed Log

The log will show the specific reason for the access denial. Read the message carefully to quickly identify the problem.

Message examples:

  • "Person does not have a valid category"
  • "Category does not have permission for the destination area"
  • "Outside the allowed time range"
  • "Identifier not associated with any person"
Complete History

In addition to the real-time log, you can consult the complete event history in:

  • Dashboard > Last Accesses: Last access events performed by the system
  • Person > Access History tab: Specific events of that person

The system records all access events (authorized and denied) for complete auditing.

✅ Configuration Complete!​

Congratulations! Your Accelero system is configured and ready for basic use.

💡 Important Tip​

⚠️ Always Save Your Changes!

Golden rule: Always click "Save" before leaving any edit screen!

🔴 What happens if you do not save:

  • All changes will be lost
  • Settings will not be applied
  • Permissions will not work
  • Accesses will be denied

✅ Remember to save in:

  • Editing areas (advanced settings)
  • Editing controllers and channels
  • Editing categories (access areas)
  • Registering people (category + identifier)
  • Any other configuration screen

Tip: Always look for and click the "Save" button before closing or navigating to another page!

Need Help?​