Glossary
Overview
Domain terms used throughout the Accelero Visitas documentation. They serve as a quick reference; each concept is detailed on the page of its corresponding screen.
Entities
- Company — the tenant served by the platform. Identified by a slug and linked to a client. It groups units, approvers, invitations, and settings. See Companies.
- Slug — the company identifier in the public URL of the visitor flow (lowercase, no spaces, with hyphens). Unique per company.
- Client — who the company belongs to (legal name/CNPJ). A company is always linked to a client. See Clients.
- Unit — the site/facility of a company where the visit takes place. It can be registered manually or brought in from Accelero. See Units.
- Department / Sector — a subdivision of a unit. Together with the unit, it makes up the location of the invitation.
- External ID — the identifier of a unit/department in Accelero, used to match records during synchronization.
- Approver — a user who approves or rejects invitations, linked to one or more units/departments (one of them marked as primary). Works from the app or from the approvers web panel. See Approvers.
- Visitor — the person making the visit; fills out the self-service flow (identification, photo, etc.) in the public SPA.
- Host (visited person) — the person at the company who will receive the visit.
Invitations
- Invitation — a record linking a visitor to a host at a location, with a date window and a status. See Invitations.
- Invitation group — groups several invitations up to a limit (Max); the Invitation Count column shows how many already exist.
- Recurring invitation — an invitation that repeats on a schedule. It can be individual or part of a Recurring Group, with a period (start/end date). See Recurring invitations.
- Locator — the code of the approved invitation, shown to the visitor along with the access QR Code.
Invitation status
The invitation goes through a numeric state machine (constants in the Invitation model):
| Code | Status |
|---|---|
-2 | Canceled |
-1 | Rejected |
0 | Completed |
1 | In progress |
2 | Approved |
3 | Pending approval |
4 | Awaiting arrival |
5 | Check-in |
6 | Registered |
7 | Awaiting approval |
note
The labels displayed in the UI (lists and the dashboard's Status distribution) follow these states; the numeric values are for internal use.
Visitor flow
- Visit type — choice between Car (vehicle entry) and On foot/Pedestrian. It only appears for a logistics center company. See visit type.
- Entry type — the vehicle category (Motorcycle, Car, Van, Truck), when entry is by vehicle.
- Logistics center — a switch in the company Settings that enables the visit type/vehicle steps in the visitor flow. When it is off, every visit is assumed to be on foot.
- Allowed radius / proximity — the maximum distance (in meters) from the site, based on the company coordinates, to approve the visit.
- QR Code — the access code generated for the company and/or for the approved invitation.
Integration
- Accelero — the access control/gatehouse system integrated with Accelero Visitas. See Integration with Accelero.
- Accelero token / Local token — the pair of tokens in the company record that authenticates communication with Accelero (they correspond to the APP > Accelero and Accelero > APP tokens in the Accelero plugin).
- Default event type — the event type (e.g.,
01_Visita) applied to visits synchronized with Accelero. - Sync with Accelero — the action that brings in units/departments (by External ID) or reprocesses data between the two systems.
Product surfaces
- Admin panel — the backend Blade interface (companies, invitations, logs, analytics). It is not the SPA.
- Visitor flow (FRONT) — the public identification/check-in SPA, accessed through the company slug.
- Approvers app — the mobile app for approving/rejecting invitations.
- Approvers web panel — the browser equivalent of the app (same API).
Note for Integrator Support
Pay attention to the External ID (the synchronization key for units/departments), the token pair (both directions), and the Default event type — these are the terms that appear in the integration contract with Accelero.